Frequently
Asked Questions

Shipping
 
Q. How is it shipped and when will it arrive?

Orders are sent by US/Global Priority.
Ink is sent separately by US Priority, combined for Global Priority.
US Priority: 2-3 days. Global Priority: 4-7 days. 

Q. How can I ship to a different address?

Please put the new ship to address in the comments box and email me at rick@freephotopaper.com with your order name and new shipping address. Your cooperation is greatly appreciated.
 
Q. Have you shipped my paper yet?
If you didn't receive a shipping notice then probably not. Your shipping notice is sent to the email address you ordered with.
 
Q. When will my order ship?
Orders are usually shipped within 24hrs of payment. Orders received after  3:00 PM PST on Friday and over the weekend are shipped on Monday.
 
Q. What is USPS Delivery Confirmation?
The Delivery Confirmation service gives you the date, ZIP Code and the  time your order was delivered or attempted to be delivered. You can easily access this information with the USPS Track & Confirm tool.
 
Q. How do I use the Delivery Confirmation Feature?
Just enter your Delivery Confirmation number at  http://www.usps.com/shipping/trackandconfirm.htm.
 
Q. When & how will I receive a Delivery Confirmation #?
Within 24-48 hours after you receive the payment confirmation your order  is shipped. That same day you'll receive a shipping notice with your delivery confirmation number. If you don't receive a payment confirmation contact us ASAP.
 
Q. Are there other carriers or faster ways?
Ground Services from UPS and FedEx are available with 2 day, 3 day and  3-5 day delivery times. Overnight Service from USPS Express, UPS Next Day and Fed Ex Overnight. If you prefer one of these, contact us ASAP to make arrangements.

Q. What is the overnight shipping cost?
Expedited or overnight shipping costs are based on weight and distance. Contact us for a quote.
 
Q. What is the US shipping cost?
FREE
 
Q. What is the US Possessions shipping cost? 
FREE
 
Q. What is the Canadian shipping cost?
Go to International shipping
 
Q. What is the International shipping cost?
Go to International shipping
 
Q. I have received a shipping notice but not my order?
First, check your delivery confirmation number at the USPS web page  
http://www.usps.com/shipping/trackandconfirm.htm

Second, follow up with the USPS by contacting your local PO carrier.
Contact them and NOT us because the Post Office is responsible for delivery after your order leaves our warehouse. We have no additional info!

Third, after contacting the USPS, if you still need help with your order, contact us and we will do everything we can to get your order delivered.

Q. How can I take advantage of combined shipping?
Items need to be purchased together or on the same day

Q. I live in the area, can I pickup my order?
No. Your order is packaged and shipped to from our Phoenix warehouse.