Q. What are your return procedures?
If you need to return any product(s) purchased from FreePhotoPaper.com you must FIRST obtain a Return Merchandise Authorization ("RMA") number by contacting customer service.

Q. How can I return items that were sent to me in error?
Contact us at Feedback and let us know what's convenient for you.
 
Q. How can I cancel my order?
If you want to cancel your order please contact us. Unfortunately we cannot cancel your order after it has been shipped, but you can return your order after you receive it. 

Q. How will I receive my refund?
Unless specifically requested and authorized by us, refunds will be issued in the same manner as payment was received.

Q. What happens for undelivered products?
We understand that you want to get your order quickly. Sometimes there is a delay caused by the carrier used to deliver products. For this reason we have a 15-business-day waiting period before another product will be resent.

Q. What are the terms of your guarantee?
In addition to our 90 day RISK FREE Guarantee, FreePhotoPaper.com also warrants to the original customer purchasing such products directly from FreePhotoPaper.com that all such products sold will be free from defects in materials and workmanship affecting form, fit and function.

We limit any claim under this warranty to the customer who purchased such product and only while such customer owns such product. The Guarantee covers only defects arising under normal use and does not include malfunctions or failures resulting from improper storage, misuse, abuse, neglect, alteration, problems with climate, such as temperature and humidity, usage not in accordance with product instructions, acts of nature or improper installation or repairs made by anyone other than FreePhotoPaper.com.

Any claim with respect to such products where the purchaser seeks a refund of the purchase price must be made 90 days from the original date of shipment by FreePhotoPaper.com. The purchaser can make claims to receive replacement product for a period of five-years from the original date of purchase by customer.

ALL DISPUTES ARISING OUT OF OR RELATED TO THE LIMITED WARRANTIES SET FORTH HEREIN (CUSTOMER DISPUTES) SHALL BE GOVERNED BY THE LAWS OF THE STATE OF ARIZONA.